TERMS AND CONDITIONS

Changes or Cancellation

THE RELIQUARY begins processing orders as quickly as possible to ensure timely fulfillment. If you need to request a change or cancellation, you must contact us within 24 hours of placing your order. Changes requested after the 24 hours will incur a 15% change order fee. As custom and made to order pieces are built specifically for the customer and materials immediately ordered- following the 24 hour period, they will not be available for cancellation, no exceptions. Please note that order changes and cancellations are not guaranteed and are subject to the status of your order. Once an order has entered processing, production, or shipment, we are unable to accommodate modification or cancellation requests. If you require assistance, please contact info@thereliquary.co as soon as possible.

Returns & Refunds

Returns & Refunds All sales are considered final. However, if you are not completely satisfied with your purchase, please contact info@thereliquary.co within 24 hours of receiving your order. Return requests for stock and items NOT custom or made to order are reviewed on a case-by-case basis and approval is at the sole discretion of THE RELIQUARY. Please note the following: Made-to-order items are not eligible for return or refund. One of a kind items are not eligible for return or refund. Clients are responsible for all return shipping and transportation costs. Once an approved return has been received and inspected by THE RELIQUARY team, and the item has been confirmed to meet our return eligibility requirements, any applicable refund will be processed to the original payment method. Items that do not meet these requirements may be refused, subject to a partial refund, or eligible for THE RELIQUARY store credit only.

Payments & Balances

Upon completion, the order will not be delivered until the balance has been paid in full. Bank wires, checks, and cash payments are required in full at the time of purchase. For credit card payments where only a 50% deposit is taken, the balance must be paid within one week of notification, regardless of readiness to accept delivery. Orders can be stored at our facility for up to 30 days at no charge. If shipment is not accepted during this period, the order will incur an additional 10% of the total furniture cost for every additional (7) days of storage.

Lead Times

Production lead times are provided at the time of order and begin once a deposit is placed. If no lead time is given, the order falls into the current estimated window of 8 - 10 weeks. Lead times refer to the time required to complete the item in production; this does not include packaging or transit. Lead times are an estimate and are subject to change at any time without notice. Because pieces are handmade to order, specific completion dates cannot be provided.